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We remind you that you have 14 days from the date of receipt of the goods to make the return.
![](https://www.northwave.com/img/cms/istruzioni per la restituzione/1.png)
Pack the item you wish to return.
You can reuse the bag or box you received.
Remember that the shoe box is important, pack it carefully or we will not be able to offer you a full refund.
Remember that the shoe box is important, pack it carefully or we will not be able to offer you a full refund.
![](https://www.northwave.com/img/cms/istruzioni per la restituzione/2.png)
Be sure to include your invoice in the package. You can download it from your Account or contact us through the site to get it.
![](https://www.northwave.com/img/cms/istruzioni per la restituzione/3.png)
Attach the label to the package and give another copy of the invoice to the courier if you are shipping from a NON-EU country.
![](https://www.northwave.com/img/cms/istruzioni per la restituzione/4.png)
Drop off your parcel at a drop off point or arrange a pick up at your home or office.
![](https://www.northwave.com/img/cms/istruzioni per la restituzione/5.png)
You will receive your refund within a maximum of 14 days net of return shipping charges.