GENERAL TERMS OF SALE

These general terms of sale apply to any use of and all orders placed on the website www.northwave.com and related addresses (hereinafter the Website) of Northwave S.r.l (via Levada, 145 – 31040 Onigo di Pederobba (TV), Italy P.IVA 01572560991, R.E.A 314479, CAP. SOC. 200.000,00 € ) for the purchase of products. By placing an order, you confirm your agreement to these terms of sale, which take precedence over all previous versions or any specifications made by you, including in e-mail correspondence.

GENERAL NOTES

These general conditions of sale ("Terms") are governed by Italian law: the Consumer Code (Legislative Decree no. 206/2005), Section II, Distance contracts (Articles 50-67) and the rules in electronic Commerce (Legislative Decree no. 70/2003).

1. ORDERS

1.1 PRODUCT OFFERING

The Products are presented in accordance with legal regulations and are as accurate as possible. There may be differences between the Products shipped and those shown on the Website or in the catalogue. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. Northwave cannot be held liable for inaccuracies in the photographs on the Website.

1.2 ORDER ACCEPTANCE

By confirming your order, you are placing a firm order. The order becomes firm for Northwave when the payment is validated and the order is recorded.

1.3 MINIMUM ORDER

Northwave could set a minimum order amount.

2. PRICE / PAYMENT

2.1 PRODUCT PRICES

Product prices are quoted in the local currency of where the goods are shipped, including sales taxes (including VAT), at an exchange rate to the Euro chosen by Northwave.

Invoices will be issued in Euro with a currency exchange rate chosen by Northwave.

2.2 PAYMENT

The payment of products purchased online can be made using the following methods:

Wire Transfer Payment

Payment through bank transfer is subject to the following conditions: the payment must be attained within 5 working days since the purchase. After such date the purchase will be void. The description of the transfer will have to report: the purchase number, the date and your name. The coordinates will be provided once the order is carried out and will also be reported in the confirmation mail that is sent automatically.

Credit card payment

At the moment of purchase, using secure payment via Nexi. Nexi accepts payments on international circuits as VISA, Visa Electron, V Pay, Mastercard, Maestro, American Express, Diners and all the main wallets.

PayPal payment

At the moment of purchase, using secure payment offered by PayPal platform through which the client can purchase via PayPal account. Eventual notes for the delivery (preferences of the delivery time, alternative delivery address in case of absence/unavailability) must be inserted by the Client before the confirmation of the order.

3. SHIPMENT AND DELIVERY

3.1 SHIPMENT CONDITIONS

Goods are shipped to the customer with proper packaging for the shipment. In case of shipment towards non-European countries, goods are accompanied by invoice. Terms of delivery are, in accordance with the legislation INCOTERMS 2010

  • CPT - Carriage paid to - for EU customers
  • DDP - Delivery Duty Paid – for United Kingdom, Canada, and Switzerland
  • DDU - Delivery Duty Unpaid – for all others Extra EU customers*

*For non-EU countries (with the exception of the UK, Canada, and Switzerland) customs and/or import charges will have to be paid separately to the courier. These costs are not calculated in the total of the Order, but will be charged when the package reaches the country of destination, so the additional costs related to customs clearance are the sole responsibility of the Customer.

Delivery is scheduled every day from Monday to Friday in working hours. Couriers used are UPS and DHL with standard delivery, if not specified differently. Delivery time: in Italy, within 78 hours from the shipping date. For all other countries, delivery could take up to 7 days from the shipping. Orders are shipped within two following business days from the date of the order. During sale periods delivery time may be longer.

3.2 DELIVERY COST

Delivery costs vary according to destination and are payable by the Customer as properly stressed during the Order issue. Delivery is free of charge in Italy for orders above 200 Euro, otherwise it costs 9 Euro. Shipping costs are equal to 15 Euro for any EU Country (Italy Excluded) and 30 Euro for ExtraEU Countries.

4. RIGHT OF WITHDRAWAL

To the Customer, defined as “Consumer” within the meaning of Article 3 of Consumption Code, are assigned the rights referred to in the art. 64 of Consumption Code within the limits set by this legislation, therefore the right of withdrawal from the present contract is recognised, with no obligation of stating the reasons and without paying penalities, within 14 working days starting from the receipt of the good covered by contract.

4.1 EXCERCISE OF RIGHT OF WITHDRAWAL RULES

The right of withdrawal is meant excercised by sending, within the indicated deadline of 14 days after the receipt of the good, a written communication to:
NORTHWAVE SRL
VIA LEVADA N°145 31040
ONIGO DI PEDEROBBA (TV), ITALY
registered letter with acknowledgement of receipt. Notice can be sent, within the same deadline, by means of fax or fullfilling the module on Contact Us. Customer, where he or she intends to utilise the right of withdrawal, shall make provision at his own expense to the return of the goods covered by contract within 14 days from the date of receipt of the goods by sending them to the same address to which he will have sent a written notice of withdrawal.

4.2 RETURN RULES

Customer can entrust goods to a Postal or Express courier service. For purposes of returning goods Customer will afford all costs for returing goods. Please do not ship back the good COD for it will automatically be rejected. Northwave srl reserves up to 14 days to carry out the potential repayment by means of paypal or through wire transfer. Repayment uniquely concerns the returned good value. Transport costs are never repayable. The returned item must be integral and complete of every accessory and packaging and of the original attached documents (till receipt / invoice).

If the customer chose to proceed with the return using the label provided by Northwave, the following amounts will be deducted from the total refund: 5 Euro for returns from Italy, 15 Euro for returns from the rest of EU, 30 Euro for returns outside the EU. For Extra-EU countries, customs and/or import charges and expenses will also be deducted from the total refund.

The return has to be shipped to the following address:
NORTHWAVE Srl
Via Levada, 145 31040
Onigo di Pederobba (TV)

4.3 REQUISITE FOR THE EXCERCISE OF THE RIGHT OF WITHDRAWAL.

The substancial integrity of one or more of the goods covered by the contract, their packaging and the original accompanying documents (till receipt / invoice) are essential conditions for the exercise of the right of withdrawal.

Please bear in mind that in order to increase customer service, size changes will be considered as returns: it will then be sufficient to return the products, which will be fully refunded, and order the new items in the desired sizes. Return shipping costs for size change will not be credited. Where present, customs and/or import charges and expenses will also be deducted from the total refund.

5. PRIVACY AND PERSONAL DATA

Customer data is processed by Northwave in accordance with the provisions of the legislation on protection of personal data as specified in the information provided in the section Privacy Policy

6. JURISDICTION AND COURT OF JUSTICE

Every problem associated with the application, execution, interpretation and violation of the present contract is put through to Italian jurisdiction. All disputes arising under this agreement, also related to its interpretation, validity, execution and resolution shall be exclusively settled by the court of Treviso.