SHIPMENT AND DELIVERY

3.1 SHIPMENT CONDITIONS

Goods are shipped to the customer with proper packaging for the shipment. In case of shipment towards non-European countries, goods are accompanied by invoice. Terms of delivery are, in accordance with the legislation INCOTERMS 2010

  • CPT - Carriage paid to - for EU customers
  • DDP - Delivery Duty Paid – for United Kingdom, Canada, and Switzerland
  • DDU - Delivery Duty Unpaid – for all others Extra EU customers*

*For non-EU countries (with the exception of the UK, Canada, and Switzerland) customs and/or import charges will have to be paid separately to the courier. These costs are not calculated in the total of the Order, but will be charged when the package reaches the country of destination, so the additional costs related to customs clearance are the sole responsibility of the Customer.

Delivery is scheduled every day from Monday to Friday in working hours. Couriers used are UPS and DHL with standard delivery, if not specified differently. Delivery time: in Italy, within 78 hours from the shipping date. For all other countries, delivery could take up to 7 days from the shipping. Orders are shipped within two following business days from the date of the order. During sale periods delivery time may be longer. 

3.2 DELIVERY COST

Delivery costs vary according to destination and are payable by the Customer as properly stressed during the Order issue. Delivery is free of charge in Italy for orders above 150 Euro, otherwise it costs 9 Euro. Shipping costs are equal to 15 Euro for any EU Country (Italy Excluded) and 30 Euro for ExtraEU Countries.

FREE shipping anytime, anywhere for orders over 150€ (custom and duties not included with the exception of the UK, Canada, and Switzerland)

RIGHT OF WITHDRAWAL

To the Customer, defined as “Consumer” within the meaning of Article 3 of Consumption Code, are assigned the rights referred to in the art. 64 of Consumption Code within the limits set by this legislation, therefore the right of withdrawal from the present contract is recognised, with no obligation of stating the reasons and without paying penalities, within 14 working days starting from the receipt of the good covered by contract.

4.1 EXCERCISE OF RIGHT OF WITHDRAWAL RULES

The right of withdrawal is meant excercised by sending, within the indicated deadline of 14 days after the receipt of the good, a written communication to:
NORTHWAVE SRL
VIA LEVADA N°145 31040
ONIGO DI PEDEROBBA (TV), ITALY
registered letter with acknowledgement of receipt. Notice can be sent, within the same deadline, by means of fax or fullfilling the module on Contact Us. Customer, where he or she intends to utilise the right of withdrawal, shall make provision at his own expense to the return of the goods covered by contract within 14 days from the date of receipt of the goods by sending them to the same address to which he will have sent a written notice of withdrawal.

4.2 RETURN RULES

Customer can entrust goods to a Postal or Express courier service. For purposes of returning goods Customer will afford all costs for returing goods. Please do not ship back the good COD for it will automatically be rejected. Northwave srl reserves up to 14 days to carry out the potential repayment by means of paypal or through wire transfer. Repayment uniquely concerns the returned good value. Transport costs are never repayable. The returned item must be integral and complete of every accessory and packaging and of the original attached documents (till receipt / invoice).

If the customer chose to proceed with the return using the label provided by Northwave, the following amounts will be deducted from the total refund: 5 Euro for returns from Italy, 15 Euro for returns from the rest of EU, 30 Euro for returns outside the EU. For Extra-EU countries, customs and/or import charges and expenses will also be deducted from the total refund.

The return has to be shipped to the following address:
NORTHWAVE Srl
Via Levada, 145 31040
Onigo di Pederobba (TV)

4.3 REQUISITE FOR THE EXCERCISE OF THE RIGHT OF WITHDRAWAL.

The substancial integrity of one or more of the goods covered by the contract, their packaging and the original accompanying documents (till receipt / invoice) are essential conditions for the exercise of the right of withdrawal.

Please bear in mind that in order to increase customer service, size changes will be considered as returns: it will then be sufficient to return the products, which will be fully refunded, and order the new items in the desired sizes. Return shipping costs for size change will not be credited. Where present, customs and/or import charges and expenses will also be deducted from the total refund.